生活家俱,生活用品

從事外貿也就一年半的時間，以前有有印度客人的詢盤， 但不屬於我的負責區域， 不甚瞭解。近來卻有幸接觸印度客人，真是感慨頗多。

第一個印度客人隆重登場，首先尋盤都來勢兇猛，5000個辦公室屏風，我興致就來了， 和他談材料，尺寸，價格。他還發了圖片，同時很是專業的樣子，所以我們就給他報了一個最低價格。往來也有個20多次了，還在MSN 上聊，他的MSN簽名是：不要浪費我時間。此人生意人也。但有一天下午他告訴我他從一家外貿公司拿到比我們低的價格，低了一美金。我們仔細核算了一下成本，覺得我們可以低一美金，因為我們是工廠，但是外貿公司出這個價格根本不可能，但是為了打破僵局， 我給他降低了0.5美金，另外0.5美金是等他過來談後敲定後給他少的。他告訴我價格可以接受， 多少號過來。 我在想這生意8。9不離開10老。穩成撒。怎料突然一天他發郵件告訴我，讓我給他算一個櫃的價格，要知道一個櫃只有300個位， 這和5000個相差太大，這樣的價格我們平時都懶得做了，但既然已經做了這麼多工作，還是給他報過去了，順便問了原因，他的解釋是數量沒問題，他哥哥在未來一年內會採購50000個這樣的位，只要我品質好就沒問題，雖然我不能相信，但是我還得接受這不是理由的理由。後來到了該來廠的前一天，MSN上不見影子，電話打不通，郵件不會，想肯定是飛了，後來證明確實是飛了，再網上遇到他， 只要看見我上線他就下了，可見此人臉面還是很薄的嘛。

第二位接著登場，此君找我們買屏風，一千多個位，價格我們給他，他只問了可以少麼，我們降了一次告訴他不能再少，他也欣然同意，以後再聊天的過程中得知他主要做電子產品，要在深圳找，什麼什麼時候過來深圳，也來看看我們廠，順便把傢俱的樣品定下來，我們當然是熱情邀請， 歡迎光臨之類的話了。盼星星盼月亮，終於盼到財神來了，這丫還說經常到處跑，就穿一短袖就來了，那時廣東天氣有點涼，把他接到工廠，看了廠，然後談了樣品，瞭解了他需要什麼，就送他回車站，路上他又想看我們的展廳， 帶他去了，都快晚上了，他要回廣州，他說他要TAKE BUS去。這邊第一BUS不好坐，再說也是晚上。所以老闆打電話叫個的士送他過去，我們出錢，他高興得不得了，連說謝謝。然後要把樣品錢先給了，跑到展廳服務中心刷卡，刷了幾次，可能是那個機子有問題，沒刷到，所以他不讓刷了，他說再刷把卡都刷壞了，我明天叫我朋友直接把錢拿過來。我當然沒有反對的理由了。然後他就樂呵呵的走了，第二天打電話給他，他說稍後送來，第三天打電話， 打不通了，第4天再看，他回國了上網了，和他說話，他不理了。。。。。。又飛了。這第三位是最過癮的，也是要屏風，A君和郵件聯繫，總共不下40封郵件，因為他們也在和他們的客戶談，所以客人需要什麼他們就問，我晚上回家過10多分鐘就搜索一次，有他的郵件馬上回復，有問題回答問題，要報價給報價。然後A君說他的領導B君要來看廠，我們當然歡迎，什麼提供去接他，幫他訂酒店啥的。說來的時間一次一次更改，又說先去上海，再來我們廠（我們在廣東），問有多遠。又說先去杭州再來我們廠有多遠，可見此君對中國不甚瞭解。後來終於要來了，真是千呼萬喚始出來啊，當日下午到達香港，然後BUS到廣州，我們從廣州接他到佛山工廠附近酒店，這是計畫， 哪知B君到了香港電話也不給我打，我不知道他到哪了，估計時間差不多了，我打電話。第一次打（我也是手機打國際長途）， 他不接（估計是怕收錢， 也是雙向收費吧）， 過了一會再打， 接了，30分鐘後到，我們就去了廣州，下車地點中國酒店，時間晚上7點。見到人了。上車吧，但這傢伙一個人來在車上遇到一印度老鄉，他要和他一起去廣州的一家酒店，這酒店都沒聽說過，搞了半天終於到了，陪他去辦手續吧，他在那裏默默唧唧搞了半天還沒搞定，本來是想要他房間號碼明天好來接他，實在等了半天沒搞定，反正有他手機號，就和他告辭回家了。要知道，我們展廳到工廠30分鐘車程， 工廠到廣州有是30分鐘，那一去一來兩小時就是為了把他從廣州的一個酒店接到另外一個酒店耗時15分鐘。第2天按照約定9點半準時到底酒店，打電話無法接通， 然後向服務員查詢了他房間號打過去，過了10分鐘才下來，去了工廠都快11點了，在路上此君話特多，第一是問我們工廠怎麼怎麼樣，（這個該問）， 然後看見一棟樓也要問，這是啥？劉姥姥進大觀園了麼？還問，怎麼這麼多女人在工作啊，我告訴他，我們這邊是男女平等的。 他問那我怎麼看見都是女的呀？（無言以對，想說，因為你的眼裏只有女人吧。。。汗），還一個勁吹你們一個月能做多少個位啊？ 2500-3000。 他說那如果品質好的話我每個月5000個位讓你們忙都忙不過來，我看了他一言，說了句：I hope so, thanks.他居然臉不紅心不跳的。這東西也不是餅乾， 吃了再買，用也要用上個5。6年，每個月給我5000個，那個是幾百萬呢。終於到了工廠，看了這，摸摸那裏，問問這， 然後就去談，他要的東西說簡單點，就是把一款的配件用在另一款上，看起來簡單，但是這樣是要重新開模具，幾個下來費用也有幾萬左右，解釋了半天他腦袋終於開竅明白了，但要我們做一個他要求的樣品給他。然後他就要回去，我們請他吃飯他說有人等他，送過去後我們返回展廳， 今天總行程3個小時車程。可剛到展廳不久，正是巧，居然他在一為小姑娘的帶領下經過我們展位，大家熱情的打了招呼，他說他看其他產品來了，說慌臉也不紅的。分析一下：開模需要幾萬，做了樣品給他，他是給他客人，滿意否？不滿意我們就白投幾萬，即使這單成了，也不過幾萬，那5000個位一個月都是虛的。此事也黃了。（此B君沒有起碼的商業習慣，比較和上一個印尼的客人，人家到香港一電話，到機場下飛機一電話，我們在機場接，第二天酒店說好9點半，9點打電話告訴我延遲15分鐘，什麼都告知我們，大家合作相當愉快），可能印度人都想省那點電費，出國在外也不例外。

其實以前我也幫印度人採購東西，他都是讓你說多大多大量，騙到人家價格都閃的。聽很多人說在中國印度商人是不怎麼受歡迎的，真是有真實感受，當然也不是偏激的說印度無真商人，由此想到現在國際產品中中國製造，很多廠家的品質，服務跟不上，毀壞了國際買家多國內產品的印象，便宜但沒好貨，切記切記！~
 

On 5/25/2006 I ordered home office furniture from Southern Hospitality in Plant City, Florida. This order consisted of 7 pieces manufactured by

Signature Home Furnishings. The model numbers are: each starting with #207-401 (1), 402 (2), 403 (1), 404 (1), 405 (1), 406 (1). By 6/17/2006,

the furniture had not yet arrived, however I realized I needed to order two extra pieces. I ordered another #207-403 (1) and 405 (1).

On 7/13/2006 a partial order was delivered. Before delivery I was promised a professional job and the pieces to be set up professionally. Due to

the intricacy of the pieces I wanted to make sure everything would go smoothly. While the furniture was being brought into my home the

delivery boys (I say boys because they looked to be in their teens) these boys kept talking between themselves about what happened in their

personal life and completely ignoring myself and my husband. They did not ask us where the pieces were to go but set two pieces in the middle

of the floor and proceeded to go for a third piece. My husband then interrupted them and told them where to place the two pieces before they

went for the third. They acted as though they were irritated that my husband had instructed them at all. Still with each piece of our furniture they

were talking about their social life and ignoring my husband and myself. Again we had to get their attention and guide them as to placement. In

our opinion this was very rude and unprofessional.

Because the delivery was a partial delivery ( some of the pieces were not shipped on time), we knew we would be calling the sales rep, Maggie,

about this treatment, we really didn’t get into it with the delivery boys. However, we were very upset with this incident. But there is more to this,

immediately after delivery we received a call about a sick relative and had to leave. When we returned home, which was after 12:00 midnight,

we took a closer look at the furniture. My husband and I were both appalled at what we saw, there were fine line scratches on the tops of two of

the pieces. The partner desk was misaligned and did not fit properly to the piece that it was supposed to attach to. The doors on the cabinets did

not close properly and one of the doors was so loose that it wobbled. Also, we discovered that the delivery boys had left the moldings to this

furniture in a pile behind two chairs, out of sight. They were still in their boxes. My husband was so angry about this, he and I were putting on

moldings that should have been taken care of by the delivery boys. This furniture is very heavy and my husband has a back injury and uses a

cane to get around. We are both senior citizens and it was very difficult for us to handle.

The next morning when we woke, I called the store, I spoke with a Pauline, if anyone will put them out of business she will. When I explained the

situation, I was met with very defensive remarks from this Pauline. The first thing she said was that “they never had a complaint about these boys

before and that people were calling to say how good they were.” She needlessly repeated herself several times and stated that we should have

called sooner. I don’t know how much sooner they wanted us to call since the circumstances warranted the next day call. I found Pauline to be

very insulting and as with the delivery boys, very unprofessional. Her solution to this problem was to say, “do you want us to pick up the

furniture?” She repeated this to me several times and I was getting very irritated with her and said , “I wanted someone to come out and set-up

the furniture properly.” Her response was very indifferent so I told her I did not like her attitude and wished to speak to her superior. Guess what,

I got the same attitude from her superior, Shelly, who made a point to let me know she was the owner. I tried telling her about what happened

and she responded saying she was listening to Pauline and knew what was said. I have never heard of anyone being able to

know the full story just listening to one side of a phone conversation. Shelly also said they never had any complaints about these boys before. I

finally said, “well that is very nice but I am trying to tell you of my experience with the delivery boys.” She then stated, “Do you want us to pick up

the furniture?” We insisted they fix this problem. You might want to know they keep 20% of the total cost on a cancelled order and I got the

impression they wanted me to cancel this order. I was not going to just give them 20% of an almost $5000.00 deal. She never stated she would

fix this problem or do anything to remedy this situation. She said she could not find my paperwork and would have to call me back. According to

what I found out later they don’t use computers to store any transactions. Shelly did not call me back. Instead about an hour later, the sales rep

Maggie, called me and apologized for the way his problem was handled . She stated she would do whatever it takes to iron this out and she

would work with us until it was right. She told us to call her on her next work day and she would see when the pieces (that were supposedly in

transit) would be delivered. We thought she was sincere, however, we found out soon enough that she lied. The next delivery was 7/22/2006 and

was about the same as the first delivery except they sent different delivery “boys.” The furniture they brought was damaged with scratches and

on two places there were screws coming through the backboard that could be seen from the front. Also these boys said that they could not fix

the partners desk and it would have to be reordered. (Note: Before the 7/22/2006 delivery and because of the previous problem we had

requested Maggie send their furniture expert and she said “we can’t do that, and do you know how much that would cost?” She also insisted that

the delivery boys were experts in what they do and that they just had a bad day on the day of our first delivery.) Did they have a bad day on the

second delivery as well?

By this time my husband and I were sick of the whole situation. You would think these people would make an honest effort to stand behind their

word. They didn’t even to check their product before sending it out. I liked the furniture and paid a lot for it so I expected it to come in excellent

condition and also to be set up professionally. I didn’t think that was too much to ask. Quite frankly, I must say I thought about canceling but

there was still the issue of the 20% they would keep of the total amount if I cancelled. I called the sales rep again and this time she was very

indifferent and said the owner told her, ” if they had to go out to our house again they were done.” At that point I reminded her of her statement,

“we will do whatever it takes to make this right.” I guess they really didn’t plan to make anything right. I finally had all I wanted to take of this

garbage and handed the phone to my husband. He tried to work this out with this Maggie but it was like walking into a brick wall. Maggie told

my husband, they would have to reorder the furniture and that would take forever. She kept sighing as if it were an effort to please us or make

this right. We knew this was going nowhere. My husband finally said to her if they give us a full refund they could pick up the furniture and we

would order from someone else. She agreed but they shorted us by $75.00. I hardly call that a full refund. My husband told me today that they

want delivery charges. They want to keep the delivery charge! They want $75.00 for doing nothing? And for all the aggravation they caused, we

had been waiting for this furniture since May only to be put in a situation of holding up our remodeling plans. And they want to squeeze $75.00

out of seniors. Needless to say I would never recommend this company to anyone. They don’t care how they treat you.